Re: Technical Issues with yesterday's Video Conference

Re: Technical Issues with yesterday's Video Conference

[Michael Tremer]

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Hey Paul,

I am sorry, but you are currently not permitted to create a room.

I limited this to a smaller list of users, just because I wasn’t sure what could go wrong if people start abusing this.

I will make this available for your and email you back.

Best,
-Michael

> On 7 Dec 2021, at 11:50, paul kairis <kairis(a)gmail.com> wrote:
> 
> I created a testroom, I'm the host, but when I login with my username (pavlos) and password that I use in people.ipfire.org, login fails.
> 
> Paul
> 
> On Tue, Dec 7, 2021 at 4:20 AM Michael Tremer <michael.tremer(a)ipfire.org> wrote:
> Hello,
> 
> I would like to apologise to the people who could not join the video call yesterday.
> 
> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
> 
> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
> 
> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
> 
> Could you guys try to set up a video call with yourself and check if the problem persists?
> 
> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
> 
> If this fails, please let me know what you can find.
> 
> Best,
> -Michael

Re: Technical Issues with yesterday's Video Conference

[Michael Tremer]

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Hello Paul,

Logging in should now work for you.

Best,
-Michael

> On 7 Dec 2021, at 12:08, Michael Tremer <michael.tremer(a)ipfire.org> wrote:
> 
> Hey Paul,
> 
> I am sorry, but you are currently not permitted to create a room.
> 
> I limited this to a smaller list of users, just because I wasn’t sure what could go wrong if people start abusing this.
> 
> I will make this available for your and email you back.
> 
> Best,
> -Michael
> 
>> On 7 Dec 2021, at 11:50, paul kairis <kairis(a)gmail.com> wrote:
>> 
>> I created a testroom, I'm the host, but when I login with my username (pavlos) and password that I use in people.ipfire.org, login fails.
>> 
>> Paul
>> 
>> On Tue, Dec 7, 2021 at 4:20 AM Michael Tremer <michael.tremer(a)ipfire.org> wrote:
>> Hello,
>> 
>> I would like to apologise to the people who could not join the video call yesterday.
>> 
>> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
>> 
>> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
>> 
>> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
>> 
>> Could you guys try to set up a video call with yourself and check if the problem persists?
>> 
>> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
>> 
>> If this fails, please let me know what you can find.
>> 
>> Best,
>> -Michael
> 

Re: Technical Issues with yesterday's Video Conference

[Michael Tremer]

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Perfect. Thank you for helping out.

> On 7 Dec 2021, at 12:26, paul kairis <kairis(a)gmail.com> wrote:
> 
> It worked. I created a room, arizona, logged on as pavlos, I'm host, then I connected to the same room from my laptop as guest. I see two participants.
> 
> Thank you.
> 
> 
> 
> On Tue, Dec 7, 2021 at 5:15 AM Michael Tremer <michael.tremer(a)ipfire.org> wrote:
> Hello Paul,
> 
> Logging in should now work for you.
> 
> Best,
> -Michael
> 
> > On 7 Dec 2021, at 12:08, Michael Tremer <michael.tremer(a)ipfire.org> wrote:
> > 
> > Hey Paul,
> > 
> > I am sorry, but you are currently not permitted to create a room.
> > 
> > I limited this to a smaller list of users, just because I wasn’t sure what could go wrong if people start abusing this.
> > 
> > I will make this available for your and email you back.
> > 
> > Best,
> > -Michael
> > 
> >> On 7 Dec 2021, at 11:50, paul kairis <kairis(a)gmail.com> wrote:
> >> 
> >> I created a testroom, I'm the host, but when I login with my username (pavlos) and password that I use in people.ipfire.org, login fails.
> >> 
> >> Paul
> >> 
> >> On Tue, Dec 7, 2021 at 4:20 AM Michael Tremer <michael.tremer(a)ipfire.org> wrote:
> >> Hello,
> >> 
> >> I would like to apologise to the people who could not join the video call yesterday.
> >> 
> >> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
> >> 
> >> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
> >> 
> >> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
> >> 
> >> Could you guys try to set up a video call with yourself and check if the problem persists?
> >> 
> >> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
> >> 
> >> If this fails, please let me know what you can find.
> >> 
> >> Best,
> >> -Michael
> > 
> 

Technical Issues with yesterday's Video Conference

[Michael Tremer]

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Hello,

I would like to apologise to the people who could not join the video call yesterday.

To make it short: I do not know why, but I think we seriously need to find out why this has happened.

We had a couple of people on the call who did not have any problems joining - even with multiple devices.

Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.

Could you guys try to set up a video call with yourself and check if the problem persists?

You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.

If this fails, please let me know what you can find.

Best,
-Michael

Re: Technical Issues with yesterday's Video Conference

[Adolf Belka]

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Hi Michael,

On 07/12/2021 12:20, Michael Tremer wrote:
> Hello,
>
> I would like to apologise to the people who could not join the video call yesterday.
>
> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
>
> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
>
> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
>
> Could you guys try to set up a video call with yourself and check if the problem persists?

I just gave it a try using my laptop and tablet, two of the three 
devices I tried yesterday. The video call worked fine. I had video and 
audio (quickly muted both ends with the feedback) but I had a perfectly 
working video connection where I could see both sides on both devices.

So not sure what happened yesterday but today it is working without 
problems.

Regards,

Adolf.

> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
>
> If this fails, please let me know what you can find.
>
> Best,
> -Michael

-- 
Sent from my laptop

Re: Technical Issues with yesterday's Video Conference

[Michael Tremer]

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Hello,

I installed all updates that were available in the Jitsi repository and rebooted the server.

It might have been just that. Did all your clients have full access to the internet or have you been behind a proxy/firewall that was restricting access?

-Michael

> On 7 Dec 2021, at 12:58, Adolf Belka <adolf.belka(a)ipfire.org> wrote:
> 
> Hi Michael,
> 
> On 07/12/2021 12:20, Michael Tremer wrote:
>> Hello,
>> 
>> I would like to apologise to the people who could not join the video call yesterday.
>> 
>> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
>> 
>> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
>> 
>> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
>> 
>> Could you guys try to set up a video call with yourself and check if the problem persists?
> 
> I just gave it a try using my laptop and tablet, two of the three devices I tried yesterday. The video call worked fine. I had video and audio (quickly muted both ends with the feedback) but I had a perfectly working video connection where I could see both sides on both devices.
> 
> So not sure what happened yesterday but today it is working without problems.
> 
> Regards,
> 
> Adolf.
> 
>> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
>> 
>> If this fails, please let me know what you can find.
>> 
>> Best,
>> -Michael
> 
> -- 
> Sent from my laptop
> 

Re: Technical Issues with yesterday's Video Conference

[Adolf Belka]

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Hi,

On 07/12/2021 16:32, Michael Tremer wrote:
> Hello,
> 
> I installed all updates that were available in the Jitsi repository and rebooted the server.
> 
> It might have been just that. Did all your clients have full access to the internet or have you been behind a proxy/firewall that was restricting access?
I have the IPFire proxy running but without any filtering. My laptop 
normal browser uses the proxy for browsing but as Jitsi isn't able to 
find my audio and camera when running on SeaMonkey I always use Firefox 
for the video calls. I just checked and Firefox is setup to use the 
system proxy.

The tablet and Android phone that I also tried just use whatever they 
use by default.

The same proxy connection was running last night as was running during 
the successful test today.

Adolf.
> 
> -Michael
> 
>> On 7 Dec 2021, at 12:58, Adolf Belka <adolf.belka(a)ipfire.org> wrote:
>>
>> Hi Michael,
>>
>> On 07/12/2021 12:20, Michael Tremer wrote:
>>> Hello,
>>>
>>> I would like to apologise to the people who could not join the video call yesterday.
>>>
>>> To make it short: I do not know why, but I think we seriously need to find out why this has happened.
>>>
>>> We had a couple of people on the call who did not have any problems joining - even with multiple devices.
>>>
>>> Then others could not see or hear a thing, which I would blame on the endpoint device, but Adolf tried multiple different ones and I do not believe that they are all suddenly broken at the same time.
>>>
>>> Could you guys try to set up a video call with yourself and check if the problem persists?
>>
>> I just gave it a try using my laptop and tablet, two of the three devices I tried yesterday. The video call worked fine. I had video and audio (quickly muted both ends with the feedback) but I had a perfectly working video connection where I could see both sides on both devices.
>>
>> So not sure what happened yesterday but today it is working without problems.
>>
>> Regards,
>>
>> Adolf.
>>
>>> You can just go to https://jitsi.ipfire.org and create a random room, then log in and hopefully you should at least see yourself. Joining from another browser tab or another device should work too.
>>>
>>> If this fails, please let me know what you can find.
>>>
>>> Best,
>>> -Michael
>>
>> -- 
>> Sent from my laptop
>>
> 

-- 
Sent from my laptop