Unterstützung

Unterstützung

[morlix]

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Hallo zusammen,

ich verwende jetzt schon ziemlich lange IPFire und bin eigentlich mit
dem Produkt sehr zufrieden.

Was mich allerdings etwas stört, ist die meiner Meinung nach schlechte
Reaktion auf Hilfe die ich anbiete, wobei ich mit dieser Email gerne
auch erfahren will, was ich eventuell falsch gemacht habe.

Ich meine damit folgendes. Ich habe 2 Bugs im Bugtracker geöffnet und
niemand bearbeitet diese, obwohl es meiner Meinung nach kein großer
Aufwand wäre.

Es geht dabei um folgende Bugs:

10065 New Bacula 5.2.6 FileDaemon Addon
(https://bugzilla.ipfire.org/show_bug.cgi?id=10065)
10233 Severall small improvements for the backiso script
(https://bugzilla.ipfire.org/show_bug.cgi?id=10233)

Also die konkrete Frage ist, was muss ich tun oder ändern, damit das was
ich als Unterstützung einreiche auch Beachtung findet.

Ich frage dies deshalb, da ich in meinem ipfire 2.x clone an den
conntrack-tools, einem update für Bacula und check_mk für IPFire arbeite
und ich diese Arbeit gerne in euer Projekt einfließen lassen würde.

Mir ist klar das ihr lieber Supporter hättet die sehr aktiv in Forum und
Maillingliste sind, aber ich habe selbst sehr viel zu tun mit meiner
Arbeit und daher kann ich nur anbieten was ich eben nebenher noch
leisten kann.

Danke und Gruß morlix

Re: Unterstützung

[Michael Tremer]

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Hey Timo,

I am replying in English, because that is the language of this list.

On Wed, 2012-12-26 at 12:42 +0100, morlix wrote:
> Hallo zusammen,
> 
> ich verwende jetzt schon ziemlich lange IPFire und bin eigentlich mit
> dem Produkt sehr zufrieden.
> 
> Was mich allerdings etwas stört, ist die meiner Meinung nach schlechte
> Reaktion auf Hilfe die ich anbiete, wobei ich mit dieser Email gerne
> auch erfahren will, was ich eventuell falsch gemacht habe.

First of all, you did not make anything wrong. In fact, it is very good
to create bugs in the bugtracker with really important tasks. Bugs have
the advantage, that we don't forget about them.

> Ich meine damit folgendes. Ich habe 2 Bugs im Bugtracker geöffnet und
> niemand bearbeitet diese, obwohl es meiner Meinung nach kein großer
> Aufwand wäre.

Currently, the IPFire developers are busy. And in addition, it's
Christmas, which means that in December there is not going anything on.

Despite celebrating the holidays, we are making the finishing touches on
IPFire 2.13 and we are also working a lot on IPFire 3. A lot of this
work is totally invisible to most people - which is a bit sad, but it
still needs to be done.

The first thing that we drop are the "little beans", i.e. bug reports
that do minor changes. If we would focus on them, we wouldn't have a
chance to push through big changes. The world evolves very fast and
keeping up with that is a thing were a lot of work is being put it.
Constantly. Hours. Every day.

Keep that in mind. Some people try to push us doing things we scheduled
in a different order and this often leads to not doing anything at all.
At last, we are all volunteers.

> Es geht dabei um folgende Bugs:
> 
> 10065 New Bacula 5.2.6 FileDaemon Addon
> (https://bugzilla.ipfire.org/show_bug.cgi?id=10065)
> 10233 Severall small improvements for the backiso script
> (https://bugzilla.ipfire.org/show_bug.cgi?id=10233)
> 
> Also die konkrete Frage ist, was muss ich tun oder ändern, damit das was
> ich als Unterstützung einreiche auch Beachtung findet.

What you did is exactly the right thing. Do as much work on your own as
possible. If you got stuck with a problem, ask for help. But don't
expect the developers to solve your problems. We have got our own.

In this particular problem: #10223 won't be merged into IPFire 2.13,
because that one is frozen. We only fix bugs.

The other one is more complicated. The patch is around since March and
has been assigned to Arne. He will eventually do what has to be done
with it, but that is a lot of work. Because no one uses Bacula and hence
it is hard to test what you have been done there.
The best thing you could do is to distribute a binary version of this
add-on and get more people to test it. If we have the evidence that more
people successfully tested this add-on, we don't have to do much testing
on our own.

> Ich frage dies deshalb, da ich in meinem ipfire 2.x clone an den
> conntrack-tools, einem update für Bacula und check_mk für IPFire arbeite
> und ich diese Arbeit gerne in euer Projekt einfließen lassen würde.

Of course we value the work that you are doing. Even if we are very
quiet about that.

> Mir ist klar das ihr lieber Supporter hättet die sehr aktiv in Forum und
> Maillingliste sind, aber ich habe selbst sehr viel zu tun mit meiner
> Arbeit und daher kann ich nur anbieten was ich eben nebenher noch
> leisten kann.

Everyone does as much as possible and if we keep that in mind and live
by that every day, we will get things solved very soon.

Thanks for your post. I will write some more comments on the bugs about
problems I have with them.

Have a Merry Christmas,
-Michael

Re: Unterstützung

[morlix]

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Hello Michael,

first i wanna thank you for your answer.

I think i just forgot to imagine how much you guys have to do with the
IPFire development.

I appreciate that and i will try to support as much and good as possible.

I already received the updates on the bugs i created and i will try to
provide the requested informations as fast as possible.

Kind regards,

morlix

Am 26.12.2012 17:18, schrieb Michael Tremer:
> Hey Timo,
> 
> I am replying in English, because that is the language of this list.
> 
> On Wed, 2012-12-26 at 12:42 +0100, morlix wrote:
>> Hallo zusammen,
>>
>> ich verwende jetzt schon ziemlich lange IPFire und bin eigentlich mit
>> dem Produkt sehr zufrieden.
>>
>> Was mich allerdings etwas stört, ist die meiner Meinung nach schlechte
>> Reaktion auf Hilfe die ich anbiete, wobei ich mit dieser Email gerne
>> auch erfahren will, was ich eventuell falsch gemacht habe.
> 
> First of all, you did not make anything wrong. In fact, it is very good
> to create bugs in the bugtracker with really important tasks. Bugs have
> the advantage, that we don't forget about them.
> 
>> Ich meine damit folgendes. Ich habe 2 Bugs im Bugtracker geöffnet und
>> niemand bearbeitet diese, obwohl es meiner Meinung nach kein großer
>> Aufwand wäre.
> 
> Currently, the IPFire developers are busy. And in addition, it's
> Christmas, which means that in December there is not going anything on.
> 
> Despite celebrating the holidays, we are making the finishing touches on
> IPFire 2.13 and we are also working a lot on IPFire 3. A lot of this
> work is totally invisible to most people - which is a bit sad, but it
> still needs to be done.
> 
> The first thing that we drop are the "little beans", i.e. bug reports
> that do minor changes. If we would focus on them, we wouldn't have a
> chance to push through big changes. The world evolves very fast and
> keeping up with that is a thing were a lot of work is being put it.
> Constantly. Hours. Every day.
> 
> Keep that in mind. Some people try to push us doing things we scheduled
> in a different order and this often leads to not doing anything at all.
> At last, we are all volunteers.
> 
>> Es geht dabei um folgende Bugs:
>>
>> 10065 New Bacula 5.2.6 FileDaemon Addon
>> (https://bugzilla.ipfire.org/show_bug.cgi?id=10065)
>> 10233 Severall small improvements for the backiso script
>> (https://bugzilla.ipfire.org/show_bug.cgi?id=10233)
>>
>> Also die konkrete Frage ist, was muss ich tun oder ändern, damit das was
>> ich als Unterstützung einreiche auch Beachtung findet.
> 
> What you did is exactly the right thing. Do as much work on your own as
> possible. If you got stuck with a problem, ask for help. But don't
> expect the developers to solve your problems. We have got our own.
> 
> In this particular problem: #10223 won't be merged into IPFire 2.13,
> because that one is frozen. We only fix bugs.
> 
> The other one is more complicated. The patch is around since March and
> has been assigned to Arne. He will eventually do what has to be done
> with it, but that is a lot of work. Because no one uses Bacula and hence
> it is hard to test what you have been done there.
> The best thing you could do is to distribute a binary version of this
> add-on and get more people to test it. If we have the evidence that more
> people successfully tested this add-on, we don't have to do much testing
> on our own.
> 
>> Ich frage dies deshalb, da ich in meinem ipfire 2.x clone an den
>> conntrack-tools, einem update für Bacula und check_mk für IPFire arbeite
>> und ich diese Arbeit gerne in euer Projekt einfließen lassen würde.
> 
> Of course we value the work that you are doing. Even if we are very
> quiet about that.
> 
>> Mir ist klar das ihr lieber Supporter hättet die sehr aktiv in Forum und
>> Maillingliste sind, aber ich habe selbst sehr viel zu tun mit meiner
>> Arbeit und daher kann ich nur anbieten was ich eben nebenher noch
>> leisten kann.
> 
> Everyone does as much as possible and if we keep that in mind and live
> by that every day, we will get things solved very soon.
> 
> Thanks for your post. I will write some more comments on the bugs about
> problems I have with them.
> 
> Have a Merry Christmas,
> -Michael
> 

Re: Unterstützung

[Michael Tremer]

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On Thu, 2012-12-27 at 09:50 +0100, morlix wrote:
> Hello Michael,
> 
> first i wanna thank you for your answer.
> 
> I think i just forgot to imagine how much you guys have to do with the
> IPFire development.

That was not a post to make you avoid to contact us. I just intended to
make clear, that we make our own time schedules.

> I appreciate that and i will try to support as much and good as possible.

Great :D

> I already received the updates on the bugs i created and i will try to
> provide the requested informations as fast as possible.

Michael

Re: Unterstützung

[morlix]

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Hello Michael,

i understand what you said and it is ok for me.

I try to practise patience and wait for the fixes/patches to be merged.

I updated the bug reports and also created a new one for the check_mk
plugin, so you can go sure that i will support as good as i can.

Kind regards,

morlix

Am 05.01.2013 13:31, schrieb Michael Tremer:
> On Thu, 2012-12-27 at 09:50 +0100, morlix wrote:
>> Hello Michael,
>>
>> first i wanna thank you for your answer.
>>
>> I think i just forgot to imagine how much you guys have to do with the
>> IPFire development.
> 
> That was not a post to make you avoid to contact us. I just intended to
> make clear, that we make our own time schedules.
> 
>> I appreciate that and i will try to support as much and good as possible.
> 
> Great :D
> 
>> I already received the updates on the bugs i created and i will try to
>> provide the requested informations as fast as possible.
> 
> Michael
>